Privacy Policy

1. Who We Are

Croydon Surveyors is a firm of RICS, CIOB and RPSA accredited surveyors based in Croydon, Greater London. We provide residential and commercial property surveying services across Croydon and South London.

Data Controller: Croydon Surveyors
Website: https://croydonsurveyors.com
Service Area: Croydon, Greater London, England

2. What Information We Collect

We may collect the following types of personal information when you interact with our website or services:

• Contact information — your name, email address, phone number and property address
• Enquiry details — information about the property survey or service you are enquiring about
• Technical data — IP address, browser type and version, time zone, browser plug-in types, operating system and platform, and other technology on the devices you use to access our website
• Usage data — information about how you use our website, including pages visited, time spent on pages and links clicked
• Marketing preferences — your preferences in receiving marketing communications from us

3. How We Collect Your Information

We collect personal information through:

• Contact and quote forms on our website (powered by HubSpot)
• Email and telephone enquiries you make directly to us
• Automated technologies such as cookies, server logs and analytics tools when you browse our website
• Third-party sources such as referral partners or publicly available information

4. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide you with quotes and surveying services
• To perform our contractual obligations when you instruct us to carry out a survey
• To send you relevant information about our services (with your consent)
• To improve our website, services and customer experience
• To comply with legal and regulatory obligations, including those imposed by RICS
• To prevent fraud and maintain the security of our systems

5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract — where processing is necessary to perform a contract with you (e.g. conducting a survey you have commissioned)
• Legitimate interests — where we have a legitimate business interest in processing your data (e.g. responding to enquiries, preventing fraud)
• Consent — where you have given us specific consent to contact you for marketing purposes
• Legal obligation — where we are required to process your data to comply with a legal obligation

6. How Long We Keep Your Data

We retain your personal information only for as long as necessary for the purposes set out in this policy:

• Survey reports and client files — retained for a minimum of 6 years following completion of services, in line with RICS professional requirements and our professional indemnity insurance obligations
• Enquiry and contact data — retained for up to 2 years if you do not proceed with our services
• Marketing data — retained until you withdraw consent or unsubscribe

7. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers who assist us in operating our business (e.g. HubSpot for CRM and forms, Google Analytics for website analytics) — these providers act as data processors and are contractually bound to protect your data
• Professional advisors such as our solicitors, accountants or insurance providers where necessary
• Regulatory bodies such as RICS where required by our professional obligations
• Law enforcement or courts where required by law

8. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files placed on your device. We use:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — to understand how visitors use our website (Google Analytics)
• Marketing cookies — to track the effectiveness of our marketing campaigns (HubSpot)

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to ask us to correct inaccurate or incomplete data
• Right to erasure — to ask us to delete your data in certain circumstances
• Right to restrict processing — to ask us to limit how we use your data
• Right to data portability — to request your data in a structured, machine-readable format
• Right to object — to object to our processing of your data based on legitimate interests or for marketing purposes
• Rights related to automated decision-making — we do not use automated decision-making or profiling

To exercise any of these rights, please contact us using the details below. We will respond within one month of receiving your request.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page with a revised "last updated" date. We encourage you to review this page periodically.

12. Contact & Complaints

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
ico.org.uk  |  Tel: 0303 123 1113